Privacy Policy

This page explains what personal information Darwin Concrete Driveways collects when you visit our website or get in touch with us, how we use it, and the control you have over it.

1. Information We Collect

When you send us an enquiry, we keep the details you give us. These can include:

• Your name
• Your email address
• Your phone number
• Details of your project (such as the type of concrete work, how big it is and its location)
• Any other information you choose to include

We also receive some technical information automatically when you visit, such as:

• Your IP address
• The browser you are using
• Which pages of our site you view

2. How We Use Your Information

We only ask for what we need to quote and carry out your job, and we skip any question that does not help with that. We use your details to:

• Respond to your enquiry and prepare your quote
• Stay in contact with you about your project
• Improve our services and our website
• Maintain our business records

Day to day, that means replying to you, preparing and sending your quote, arranging a site visit, doing the work you have agreed to, sending invoices and keeping records of completed jobs.

3. Your Privacy Under Australian Law

We aim to handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us. In plain terms, we collect and use your details for these reasons:

• You have agreed to it by sending us an enquiry
• We need it to quote for or deliver the work you have asked us to do
• We need it for normal business purposes, such as keeping records and improving our service

4. How We Protect Your Information

No system is completely secure, so we cannot guarantee total protection. We do take reasonable steps to protect your details from:

• Unauthorised access
• Loss or misuse
• Unauthorised disclosure or changes

When you use the enquiry form on our website, your details travel over an encrypted connection and are stored in systems with limited access. Only the people on our team who need your details to do their job can see them.

5. When We Share Your Information

We never sell your information, and we do not give it to other businesses for their marketing. We only share your details when we have to, which means with:

• Service providers we use to run our business (such as email hosting or customer management tools)
• Government or legal authorities, if the law requires us to

These providers look after our website, email and enquiry systems for us. Anyone handling your details on our behalf has to keep them secure and can only use them for the job we have given them.

6. How Long We Keep Your Information

We keep your details only for as long as we need them to:

• Handle your enquiry
• Finish the work we do for you
• Meet our legal requirements

We keep enquiry and job records while the work is underway, for our business records, and to meet our legal and tax obligations. When we no longer need them, we delete them or strip out anything that could identify you.

7. Your Rights and Choices

You can ask us at any time what information we hold about you, ask us to fix anything that is wrong, ask us to delete your details where we are not required to keep them, and ask us not to contact you again.

• Access the personal information we hold about you
• Correct information that is inaccurate
• Ask for your information to be deleted
• Raise a concern about how we handle it
• Withdraw your consent at any time

To make any of these requests, use the contact details at the bottom of this page, and we will get back to you as soon as we reasonably can.

8. Cookies

Our website uses cookies to work properly and to help us understand, in general terms, how visitors use it. Most browsers let you block or delete cookies in their settings. If you do, some parts of the site may behave a little differently, but you will still be able to read our main content.

9. Other Websites

Some of our pages link to websites run by other people. Once you follow one of those links, that website's privacy policy applies, and we have no control over how it handles your information.

10. Updates to This Policy

We may update this policy from time to time, for instance if our systems or legal obligations change. The version shown on this page is the current one.

11. Contact Us

Have a question about this policy or the personal information we hold about you? We are happy to help.

Call us on 08 7943 6030 and we will sort it out with you.